Google’s enshittification memos

Truly, Big Tech can’t stop telling on itself.

[Note, 9 October 2023: Google disputes the veracity of this claim, but has declined to provide the exhibits and testimony to support its claims. Read more about this here.]

When I think about how the old, good internet turned into the enshitternet, I imagine a series of small compromises, each seemingly reasonable at the time, each contributing to a cultural norm of making good things worse, and worse, and worse.

Think about Unity President Marc Whitten’s nonpology for his company’s disastrous rug-pull, in which they declared that everyone who had paid good money to use their tool to make a game would have to keep paying, every time someone downloaded that game:

The most fundamental thing that we’re trying to do is we’re building a sustainable business for Unity. And for us, that means that we do need to have a model that includes some sort of balancing change, including shared success.

https://www.wired.com/story/unity-walks-back-policies-lost-trust/

“Shared success” is code for, “If you use our tool to make money, we should make money too.” This is bullshit. It’s like saying, “We just want to find a way to share the success of the painters who use our brushes, so every time you sell a painting, we want to tax that sale.” Or “Every time you sell a house, the company that made the hammer gets to wet its beak.”

And note that they’re not talking about shared risk here — no one at Unity is saying, “If you try to make a game with our tools and you lose a million bucks, we’re on the hook for ten percent of your losses.” This isn’t partnership, it’s extortion.

How did a company like Unity — which became a market leader by making a tool that understood the needs of game developers and filled them — turn into a protection racket? One bad decision at a time. One rationalization and then another. Slowly, and then all at once.

When I think about this enshittification curve, I often think of Google, a company that had its users’ backs for years, which created a genuinely innovative search engine that worked so well it seemed like *magic, a company whose employees often had their pick of jobs, but chose…