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Mass arbitration attack could bring Intuit to its knees

Justice for the millions ripped off by Turbotax’s “Free File” fraud.

Cory Doctorow
6 min readFeb 24, 2022
A late 19th century illustration of Gulliver unconscious and bound by the Lillputians; his eyes have been replaced with Turbotax’s checkmark logos and an Intuit logo is stitched on a patch over his breast. Another embroidered patch bearing the Federalist Society logo is stitched over the shoulder of his jacket.

Ever hear of “binding arbitration?” That’s a clause in a contract that says that you aren’t allowed to sue the company you’re doing business with, even if they cheat, maim or kill you. It was invented to let giant companies of equal size and power agree in advance not to spend billions and decades in court to resolve contractual disputes.

Then, Federalist Society judges led by Antonin Scalia set about clearing the way for arbitration to be crammed down everyday folks’ throats by powerful businesses. Today, it’s primarily used by doctors, mechanics, publishers, after school programs, ski resorts, fast food restaurants, gig/app work companies and tech companies of all kinds to strip the people who buy from them or work with them of the rights that Congress gave them, all at the stroke of a pen.

The advent of non-negotiable contracts with binding arbitration clauses makes a mockery of the law, and of the very idea of contracts. These clauses are a (literal) get out of jail free card for businesses that abuse the people who interact with them. They have multiplied like cancer, and today, they’re everywhere.

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Cory Doctorow
Cory Doctorow

Written by Cory Doctorow

Writer, blogger, activist. Blog: https://pluralistic.net; Mailing list: https://pluralistic.net/plura-list; Mastodon: @pluralistic@mamot.fr

Responses (4)

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Thanks for a great article. I have used Quickbooks for years always paid for the upgrades even though I didn't need many of the program's features.
Suddenly, I can no longer buy upgrades; I must have an annual subscription that now costs far more…

Pre-completed tax forms from the government? Brilliant! I hadn't heard of that before. Bring it on, please! FU, Inuit! ...and now I return to filling out my tax forms on TurboTax, a mind-numbingly complex task.

Wasn't the form you just review and check off part of nhe whole “flat tax” plan Ross Perot pitched? Then, all the other candidates, including even Clinton, came up with their own version. But when Perot dropped out and the race was over, the whole…