Stories from Black women’s customer service hell

The women who answer the phone when you call Disney, Airbnb, Carnival and others.

A picture of the corner of a desk with a discarded headset. Beside the desk is an office waste-bin. The image is captioned in shaky hand-lettering: ‘I kept hitting my mute button every time I had to throw up. Image: Laila Milevski/Propublica
Image: Laila Milevski/Propublica