Stories from Black women’s customer service hell

A picture of the corner of a desk with a discarded headset. Beside the desk is an office waste-bin. The image is captioned in shaky hand-lettering: ‘I kept hitting my mute button every time I had to throw up. Image: Laila Milevski/Propublica
Image: Laila Milevski/Propublica

The internet age has certainly transformed journalism; these days we mostly think about investigative journalism’s decline, but there are digital investigative outlets that shine like diamonds.



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