The definitive answers to Disney’s pernicious queueing debates

Defunctland simulated a themepark and produced the first public data on queue-management strategies.

Cory Doctorow

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A still from Defunctland’s video explainer of the Shapeland simulation in which a circular agent called ‘Bernadot’ contemplates the queue for ‘The Triangle,’ a popular ride, which has two queues, a standby queue showing a wait-time of 135, and a Fastpass queue; Bernadot has a thought-bubble containing the legend ‘135 < 120’.

Last summer, I wrote a six-part series on the history, future and present-day of queue- and crowd-management strategies at Disney themeparks, summarizing my endless reading, rumination, and…

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