The Framework is the most exciting laptop I’ve ever broken

If you only pay attention to how things work, you’ll be screwed when they fail.

From the moment I started using computers, I wanted to help other people use them. I was everyone’s tech support for years, which prepared me for the decade or so when I was a CIO-for-hire. In the early days of the internet, I spent endless hours helping my BBS friends find their way onto the net.

Helping other people use technology requires humility: you have to want to help them realize their goals, which may be totally unlike your own. You have to listen carefully and take care not to make assumptions about how they “should” use tech. You may be a tech expert, but they are experts on themselves.

This is a balancing act, because it’s possible to be too deferential to someone else’s needs. As much as other people know about how they want technology to work, if you’re their guide, you have to help them understand how technology will fail.

For example, using the same memorable, short password for all your services works well, but it fails horribly. When one of those passwords leak, identity thieves can take over all of your friend’s accounts. They may think, “Oh, no one would bother with my account, I’ve got nothing of value,” so you have…